GOLD SERVICE PLAN
Unlimited Phone Support: Feel free to call The Computer Doctor staff with any system related issues. We will attempt to solve your problem over the phone to reduce your downtime and save your on-site service time.
After Hours Support: No additional charge for after hours calls on on-site service.
Spyware Removal: Spyware is increasingly becoming a problem in business. The programs to remove spyware are changing constantly to try to keep up with spyware changes, but not succeeding. The Computer Doctor will run the most affective spyware removal program monthly on each computer in your office. We will also manually identify malicious programs that the spyware removal missed, and remove them. There is no need for the customer to purchase spyware utilities, nor spend the time removing spyware.
Registry Maintained: The registry on each computer will be scanned monthly and repaired.
Antivirus Maintained: Antivirus updates and scans will be monitored on a monthly basis. Any patches needed will be applied. This should prevent customer downtime due to inadequate scans and updates.
Disk Utilities: Hard disks will be checked monthly to fix corrupt files and directories. Performance utilities will be ran to keep your drive in good working order.
Break/Fix Hours: Unlimited break/fix hours will be provided to Gold support customer. Projects must be scheduled in advance.
Discounts for Projects: Extra service time for projects or other problems that may arise will be provided at the discounted rate of $75 per hour.
Symantec Antivirus Software: There is no need for the customer to purchase antivirus software. The Computer Doctor will provide Symantec Antivirus for all computers on maintenance.
Web Hosting: The Computer Doctor will provide basic web hosting and domain registration.
Email Hosting: Up to 500 email address provided with your domain name. The Computer Doctor will manage this domain and/or show your staff how to manage addresses.
Off-Site Backup: Using the latest secure remote backup software, The Computer Doctor will backup your database and user files to our server daily. This provides the customer with an immediate off-site backup solution. The backup software keeps a daily history backup, not an overwritten back. This mean we can restore a document from any previous date of the backup, not just the past week or month. If a file was corrupt and backed up, we would go to the last day the file was intact.
Microsoft Office: Microsoft office SBE provided and updated on all computers.
Operating System:Computer O/S will be updated and upgraded as need.
Hardware Replacement: For less than the price of an on-staff IT person, you will receive unlimited support and new computers every three years. After inspection of customer equipment, all parts to repair systems will be provided. In the second year of the contract, The Computer Doctor will begin to replace CPU’s and have all of them replaced by the end of the third year. Thereafter, all CPU’s will be replaced every three years. This will insure that your office is working with efficient, up-to-date equipment. Monitors will be replaced as needed since their usage life is longer. Switches and routers will be warranted as well.
New PC’s at no cost: Companies with Gold SLA can gain additional computers by simply starting to pay maintenance on the new equipment and extending the 3-year contract.
Pricing $125 per computer per month with a three year contract.