SILVER SERVICE PLAN

 

  • Phone Support:  Feel free to call The Computer Doctor staff with any system related issues.  We will attempt to solve your problem over the phone in order to reduce your downtime.

  • After Hours Support:  No additional charge for after hours calls on on-site service.

  • Spyware Removal: Spyware is increasingly becoming a problem in business.  The programs to remove spyware are changing constantly in an effort to keep up with spyware changes, but they are not succeeding.  The Computer Doctor will run the most effective spyware removal program each month on every computer in your office.  We will also manually identify malicious programs the spyware removal missed and remove them.  There is no need for the customer to purchase spyware utilities, nor spend time trying to remove spyware.

  • Registry Maintained:  The registry on each computer will be scanned monthly and repaired.

  • Antivirus Maintained:  Antivirus updates and scans will be monitored on a monthly basis.  Any patches needed will be applied.  This should prevent customer downtime due to inadequate scans and updates.

  • Disk Utilities:  Hard disks will be checked monthly to fix corrupt files and directories.  Performance utilities will be run to keep your drive in good working order.

  • Break/Fix Hours:  In the event that the customer still needs on-site service, The Computer Doctor will provide 1 hour per computer on maintenance at no additional cost.

  • Discounts for Projects:  Extra service time for projects or other problems that may arise will be provided at the discounted rate of $75 per hour.

  • Symantec Antivirus Software:  There is no need for the customer to purchase antivirus software.  The Computer Doctor will provide Symantec Antivirus for all computers on maintenance.

  • Web Hosting:  The Computer Doctor will provide basic web hosting and domain registration.

  • Email Hosting:  Up to 500 email address provided with your domain name.  The Computer Doctor will manage this domain and/or show your staff how to manage addresses.

  • Off-Site Backup:  Using the latest secure remote backup software, The Computer Doctor will backup your database and user files to our server daily. This provides the customer with an immediate off-site backup solution. The backup software keeps a daily history--not an overwritten backup. This means we can restore a document from any previous date of the backup, not just the past week or month.  If a file was corrupt and backed up, we would go to the last day the file was intact.

Pricing $75 per computer per month with a one year contract.